Contact Us


03 9370 3322 





03 9370 3677 



73 Union Road

Ascot Vale,  VIC 3032 


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We all deserve to be treated with courtesy and respect - that's our commitment to you - please treat

us the same way.


The outcome of unacceptable behaviour will result in a termination of your privilege's to be a patient at Ascot Vale Health Group. 

This may extend to your family in some cases also. 

We will arrange for your medical file to be transferred to a clinic of your choice.

The Police will also be called if illegal activity has occurred.


Detailed below is the code of behaviour for patients, their families / friends and members of the public, to adhere to:


  • Occupational violence and aggression is an OH&S hazard.
  • Workers of the Ascot Vale Health Group have the right to be treated with respect.
  • Zero tolerance of occupational aggression and violence is vital in providing a safe and healthy working environment.
  • Aggressive and violent behaviour toward any worker or other patient is unacceptable and will not be tolerated.


Occupational violence and aggression is any incident in which a worker is threatened, abused or assaulted in circumstances arising out of, or during the course of, their work and includes:


  • Threats or other intimidating behaviours that causes a person to believe they are in danger of being physically attacked.  It may involve an actual or implied threat to safety, health or wellbeing.
  • Verbal (sworn at), physical or psychological abuse including threats of self harm
  • Physical attack, such as pushing, shoving, tripping, grabbing, hitting, pinching, scratching, kicking, biting, spitting or any other type of direct physical contact.
  • Aggravated assault, such as attacking with a weapon (knives etc) or any other type of weapon (thrown object, furniture etc)
  • Sexual harassment and sexual assault