We all deserve to be treated with courtesy and respect - that's our commitment to you - please treat
us the same way.
The outcome of unacceptable behaviour will result in a termination of your privilege's to be a patient at Ascot Vale Health Group.
This may extend to your family in some cases also.
We will arrange for your medical file to be transferred to a clinic of your choice.
The Police will also be called if illegal activity has occurred.
Detailed below is the code of behaviour for patients, their families / friends and members of the public, to adhere to:
- Occupational violence and aggression is an OH&S hazard.
- Workers of the Ascot Vale Health Group have the right to be treated with respect.
- Zero tolerance of occupational aggression and violence is vital in providing a safe and healthy working environment.
- Aggressive and violent behaviour toward any worker or other patient is unacceptable and will not be tolerated.
Occupational violence and aggression is any incident in which a worker is threatened, abused or assaulted in circumstances arising out of, or during the course of, their work and includes:
- Threats or other intimidating behaviours that causes a person to believe they are in danger of being physically attacked. It may involve an actual or implied threat to safety, health or wellbeing.
- Verbal (sworn at), physical or psychological abuse including threats of self harm
- Physical attack, such as pushing, shoving, tripping, grabbing, hitting, pinching, scratching, kicking, biting, spitting or any other type of direct physical contact.
- Aggravated assault, such as attacking with a weapon (knives etc) or any other type of weapon (thrown object, furniture etc)
- Sexual harassment and sexual assault
