Contact Us

Phone

03 9370 3322 

 

Email

avhg@internode.on.net

 

Fax

03 9370 3677 

 

Address

73 Union Road

Ascot Vale,  VIC 3032 

 

Online Enquiry

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Patient Information

 

Appointments

For continuity of care we encourage you to book with your treating doctor – however, if they are unavailable, we can schedule an appointment with another doctor at our practice who will have access to your medical history for continuity of care.

 

Whilst we try to keep to time, emergencies or other unanticipated circumstances are prioritised.  You may telephone beforehand to inquire.

 

Consultations are by appointment and are usually allocated 15 minutes duration on Monday to Saturday.

 

If you have numerous issues to discuss, please ensure you make a double appointment so that the doctor has enough time to hear your concerns. Longer appointments are available and recommended if needed, especially for counselling, complex medical problems, second opinions, full check-ups, pre-employment medicals, insurance medicals etc.

 

To book an appointment call (03) 9370 3322 or book online via Health Engine.

 

Home Visit after Hours Care

Locum Service (Bulk Billed): Our home visit after-hours service is provided for patients of the Ascot Vale Health Group by DoctorDoctor from 11pm – 8am Mon to Fri and outside of our normal operating hours Sat, Sun & Public Holidays.  Please call  13 26 60

 

Home Visits can be arranged, within practice opening hours, for patients of the Ascot Vale Health Group, who have a physical disability that restricts mobility or who are too ill to attend the surgery.  We will make every effort for your treating GP or one of the other practice GP’s to attend.  Fees apply.  Please phone (03) 9370 3322.

 

Emergencies: please call an ambulance, dial 000.

 

Nearby hospitals that provide emergency care 24 hours per day, 7 days per week

 

Royal Melbourne Hospital

300 Grattan St, Parkville Vic 3050

03 9342 7000

Royal Childrens Hospital

Flemington Rd, Parkville

03  9345 5522

Western Hospital

160 Gordon Street, Footscray 3011

03 8345 6666

Telephone Calls

For urgent medical problems please telephone the surgery and state if this is so.  A Doctor/Nurse will provide emergency advice during surgery hours where this is indicated.

 

Staff are instructed to obtain as much detail from you when you telephone and will pass on your message to your GP.  As soon as your GP can take your message it will be followed up.

 

If you are ringing for results, we encourage you to make an appointment so that you can ask additional questions or seek further treatment if necessary.

 

Prescription and Referral Requests

For issue of repeat referrals to Specialists or prescriptions we request you make a Telehealth appointment with your doctor. These will then be prepared at doctor’s discretion, if for the same condition and excluding antibiotics. Referrals will then be left at reception for your collection and prescriptions can be either left at reception for your collection, sent to your local pharmacy or personal phone via sms.

 

Reminder System

We are committed to preventative care and will post you reminder letters, in particular Pap Smear reminder notices initiated by Cervical Cytology Registry, preventative care matters and reminder for other health reasons.

 

Your Personal Information

Remember if your personal information has changed (phone number, address etc) please advise and update your details with reception.

 

Consultations and Health Records are strictly confidential.  Consistent with our commitment to improved quality standards and care, we abide by a Practice Privacy policy that is in compliance with Privacy legislation for the Private Sector.  Further information regarding Privacy and Right of Access to your Health Records are provided in leaflets available at Reception.

 

 

AGPAL Accredited

Our team at the Ascot Vale Health Group is dedicated to providing high quality health care to our patients, in accordance with the Royal Australian College of General Practitioners (RACGP) Standards for general practices. This is our commitment to you.

 

Fees

Full payment is required on the day of your visit, and as such attracts a discount.

 

Note: Main credit cards and eftpos are accepted   (sorry, we do not accept personal cheques)

 

We have the facility to submit your claim and provide an ‘on the spot’ refund via Medicare.

 

Standard Consultations

$80.00 (discount)

Full Fee: $90.00

Medicare Rebate: $39.10

 

Veterans Affairs, Pensioners and holders of Healthcare Concession cards must present current concession cards in order to be eligible for bulk-billing up to 5pm on weekdays only.  Fees apply at all other times.

 

Full fee of $90.00 applies for Missed appointments without 24 hours notice given.

 

Other fees apply for more complex or longer consultations, procedures, theatre fees or medical supplies used

 

Workcover/TAC Claims

We require full payment on the day by the patient - until such time we are provided with a current claim number and the TAC, employer or insurance company in question has accepted liability.

Yellow Fever Vaccination

 

If you are travelling to Africa, the Caribbean, Central or South America, you should be aware of the risk of yellow fever virus transmission and take the necessary precautions to protect yourself from infection.

Yellow Fever is a viral disease that is transmitted by mosquitoes.  Yellow fever can lead to serious illness and even death. It is called 'yellow fever' because in serious cases, the skin turns yellow in colour - this is known as 'jaundice'. Check with reception for the costs involved.

 

Dr Peter Unger & Dr Huy Nguyen are our 'accredited' Yellow Fever Vaccinators.

Please inform reception at the time of booking that you require Yellow Fever Vaccination